Terms & Conditions of Rental
- The rental shall be between the client and the owners of the property and shall be made subject to these conditions of hire.
- Payments, confirmation of booking and cancellation shall be as detailed on the booking form and on the website or as otherwise agreed in correspondence between the owners and the client.
- The deposit payable on booking is accepted as part payment of the total holiday cost. The balance of the total must be paid to the owners not less than eight weeks before the date of arrival.
- Where outstanding balances are not paid on time the owners will remind the client of the outstanding amount. Failure to pay by return may lead to the owners cancelling the booking and retaining any deposit paid to that date.
- It is strongly recommended that you take out travel insurance in case you have to cancel your holiday for any reason. All cancellations must be confirmed in writing by post or by email and are not effective until received and confirmed by the owners. Scale of cancellation charges Prior to 8 weeks before arrival, deposit refunded in full. Within 8 weeks of arrival all monies paid will be retained by us. We will do our best to secure a replacement booking and in the event that we do we will refund the value of the replacement booking minus the administration fee of £100.
- If the owner needs to cancel the booking then they shall reimburse the client with 100% of total monies received by owner at point of cancellation. The owner shall have no further liability.
- No contract shall exist between the owner and a client until a signed booking form or an emailed booking form has been received by the owners and they have confirmed that booking to the client.
- The rental period shall commence at 1600 hours on the first day and finish at 1000 hours on the last day. The owner shall not be obliged to provide accommodation before or after these times. It may, however, be possible to provide an earlier entry or later departure by agreement at the time of booking.
- The use of the accommodation and other facilities provided is entirely at the user's own risk and no responsibility can be accepted for injury or loss or damage to client’s property. The clients, by making the booking, confirm that they have seen the property description on the website and have read and understood the information provided, including the various safety warnings. We accept responsibility for any acts of negligence on the part of our agents.
- Under no circumstances may more than the stated number of persons occupy the property, unless otherwise agreed by the owners in writing. The owners reserve the right to terminate the contract if the property is occupied by any unauthorised person/s. The client and party acquire no rights whatsoever over the property except to occupy it for the agreed period as a holiday let. The client may not sub-let the property.
- In addition, the owners reserve the right to refuse or revoke (before or during the holiday) any bookings from parties which may in the sole opinion of the owners be unsuitable for the property or who may cause unacceptable disturbance/behaviour to the local residents.
- The client is responsible for the property during the hire period and is expected to take all reasonable care of it. The clients are expected to leave all equipment and utensils clean and the property in a tidy condition. If the property is left exceptionally dirty or untidy, an additional charge may be made.
- The client undertakes to lock all doors and windows when leaving the property unoccupied.
- All damages and breakages must be notified immediately and paid for at replacement cost (but please do not replace any broken items without the owner’s agreement).
- The owners have made every effort to ensure that information given to you via the website and email is correct. All information with regard to the property, its contents and services are given in good faith and are believed and intended to be accurate. The owners will not, however, be liable for any inaccuracies.
- The owners particularly ask to care for the property and contents as you would your own home and belongings.
- Any complaints about the property or its contents or facilities must be made, where practicable, within 24 hours of the complaints arising, either to the owners or to their agent.
- Any claim should be made to the owners within 14 days of the end of the holiday period.
- The owners cannot be responsible or accept liability for accidents however they may occur as clients themselves must be responsible for themselves and their party while on the property. No claims of any sort will be considered for incidents that occur while those affected are under the influence of alcohol or illegal substances.
- The owner shall not be liable to the client for: temporary stoppage or defect in the supply of public/utility services to the property, nor in respect of any equipment, plant machinery or appliance in the property, garden for any loss/damage or injury which is the result of adverse weather conditions, riot, war, strikes or other matters beyond the control of the owner or for any loss, damage or inconvenience caused to or suffered by the client if the property shall be destroyed or substantially damaged before the start of the rental period. In such event the owner shall, within 14 days of notification by the client, refund to the client all sums paid in respect of the rental period.
- Under no circumstances will the liability of the owner exceed the total cost of the holiday period.
- Only those dogs mentioned on the Booking Form may be brought to the property and they must be kept under control at all times. Dogs must not be allowed on the furniture without the protection of the throws provided or left unattended in the property or grounds unless by prior agreement with the owner. Any dog waste must be picked up and placed in bags for the waste bin. The charge for dogs is stated on the Booking Form. Dependant on the number, breed and ages of dogs we reserve the right to collect a damage deposit.
- This contract shall be governed by English law and any proceeding arising therefrom shall be brought to an appropriate court in England.
This statement explains how we hold, share and process the information you share with us when making an enquiry or booking a holiday at Coastal Path Cottages.
Who we are - We are Gordon & Sarah Baxter & we run the self catering holiday homes. Our address is Moorlands, Holdstone Down, Combe Martin EX34 0PF. Email firstname.lastname@example.org
Any questions regarding our privacy statement, or a request for your personal information, should be addressed to Gordon Baxter (data controller & processor) and sent to the above email address or posted to the above address. You may also contact Gordon Baxter on 01271889127.
What types of data do we collect - To respond to your initial enquiry - name, email, and telephone number.
To process your booking booking - amount and names of all guest members, address of lead booker, email, telephone number, special requirements, such as those relating to disabilities or medical conditions which may affect any guest’s holiday arrangements at our properties. Details of your dogs ages & breeds.
Bank details if we hold a damage deposit to be returned by bank transfer. We do not retain this information once we have returned your deposit.
Who do we share your information with? - We do not share your information with anyone other than as required by UK tax law as set out below.
How long do we keep your data for? - All details that you give to us at any time will be kept for the period of your booking and holiday & for a week afterwards to enable us to deal with your refundable damages deposit & any queries following your stay.
Under UK tax law we’re required to keep basic information on the lead booker, such as your name, address and contact details for a maximum of 7 years after which it will be destroyed. We hold your information securely and do not share this information with any third parties other than as set out in this statement. We do not hold information for marketing purposes.
How do I find out more about information rights? - Please contact us, Gordon or Sarah Baxter, using the email, address or telephone number provided in this statement. If you need to raise a complaint on how we have handled your data you can contact us to have the matter investigated. If you’re not satisfied with our response or believe we are not processing your data in accordance with the law, you can make a complaint through The Information Commissioners website which it also contains further useful information and advice. www.ico.org.uk.